Cancellation & Return Policy
Kids Camps & Adult Workshop Cancellation Policy
30 days prior to workshop/camp - We will issue you a refund or transfer credit toward a future class.
14-29 days prior to workshop/camp - We will issue you a 50% refund or 100% transfer credit for a future class.
7-13 days prior to workshop/camp - We will issue you a 50% transfer credit toward a future class. If we have a wait-list and can fill your space, we issue you 100% credit toward a future class.
Less than 7 days prior to workshop/camp - 0% refund, 0% credit. At this point, seats have been sold out and our teachers have already purchased and prepared materials for the class. We encourage you find a friend to take your place in class. If we have a wait-list for that particular class and can fill your place, we will issue you 100% credit toward a future class. Either way, let's have a conversation! No shows are no refunds, no credit, no exceptions.
Weekly Art Class Absence Policy
Weekly class seats are sold from the time you start to the end of each session (fall, spring, summer). As a courtesy to the teacher and the classmates, please email or call us if you know you will be absent. As long as you are enrolled in a session, you may makeup missed classes due to illness or other legitimate reasons in other similar format classes anytime within that session. We cannot guarantee the lesson missed will be covered, but art fun and time in the studio will be made up. If you develop a scheduling conflict mid-session, we will push your enrollment credit to the next session. If you or your child are unhappy for any reason, we will do our best to find a solution. If it's just not meant to be, we will give you a refund for the remaining session. We follow Dallas Independent School District for closures due to emergency, weather, or other uncontrollable circumstances.
Product Return Policy
Our Mistake? We'll Make It Right.
If we make a mistake in shipping your order or you receive a defective product, please email our customer service team at oilandcotton@gmail.com. In case of a defect, please include a photo or video. Once we verify the issue, we'll send you a prepaid postage label. When we receive your return, we'll ship a replacement or issue a refund—your choice.
Change Your Mind? Returns Accepted on New Items.
If you change your mind about a purchase, you can return or exchange it within 30 days of delivery, so long as it is unused, in saleable condition, with its original packaging intact. However, return and exchange shipping are your responsibility in this case, and we cannot refund the shipping charges on the original order. If we paid the original shipping costs, they may be deducted from your refund.
Exclusions:
Class kits, Handmade/artist consignment, and hazardous materials (like aerosols and paint thinner) may not be returned unless there is a mistake or defect. Dated items, like planners and calendars, are also not eligible for returns.
How Do I Start a Return or Exchange?
Please email our customer service team at oilandcotton@gmail.com. Be sure to include your order number, the specific item or items you want to return, and the reason for your return. We will let you know the next steps within 2 business days.